requestPerformInteractionScreenPop

// This is a part of the mandatory in-place event message handler
const processCRMConnectMessageData = async (event) => {
  if (event.origin !== CRM_CONNECT_ORIGIN) { 
      return; 
  }

  const { action, data } = event.data;
  if (action === 'requestPerformInteractionScreenPop') {
    processInteractionScreenPop(data);
  }
};

// This is a dummy implementation for a basic ANI (originating address) screenpop
const processInteractionScreenPop = (data) => {
  if (!data) {
    return;

  }
  if (!data.aniValues) {
    return;
  }

  const screenPopValue = data.aniValues[0] || data.aniValues[1];
  screenPopUserByPhone(screenPopValue);
};


// This is a dummy screenPop use-case implementation using a generic CRM
// Data might differ based on the CRM you're using.
// This does not take into account priority order, multi-match and other corner cases
// Please adjust the methods accordingly!
const screenPopUserByPhone = async (phoneNumber) => {
  const user = await findUserByPhoneNumber(phoneNumber);
  await screenPopUser(user);
}

const findUserByPhoneNumber = async (phoneNumber) => {
  const response = await <use_CRM_api_to_fetch_the_user_based_on_phoneNumber>;
  const users = response.data.results;

  if (response.status !== 200 || users.length === 0) {
    // Error handling mechanism
    return;
  }

  return users[0];
};

{ "type": "CRMConnectMessage", "action": "requestPerformInteractionScreenPop", "data": <crmConnectorDataObject> }

{
  "aniValues": <array>, // A list of originating addresses
  "dnisValues": <array>, // A list of destination addresses
  "interactionData": <object>, // The interaction data object
  "allowScreenPop": <boolean>
}