Discussions

according to the release notes drop 67 was supposed to include some additional API calls to allow create and update of engagements. all of drop 67 (and 68)'s content seems to have been delivered into production but I'm not seeing the new APIs in the documentation... were the API changes pulled from the drop? or, is it just the documentation updates lagging behind the software release?

When we try to assign the messaging widget as our main widget for messaging in layout manager it reverts back to chat widget even though AXP administration says successfully saved.

<https://avayaexperienceplatform.github.io/omni-sdk-js/modules/_avaya_axp_client_sdk_core.html> says to import as follows: `import { AxpClientSdk } from '@avaya/axp-client-sdk-core';` when i do that, i get: `Uncaught SyntaxError: Cannot use import statement outside a module` if i add type="module" to my script declaration, i get `Uncaught TypeError: Failed to resolve module specifier "@avaya/axp-client-sdk-core". Relative references must start with either "/", "./", or "../`" if i add "./" in front of "@avaya", i get: `GET http://127.0.0.1:8080/@avaya/axp-client-sdk-core net::ERR_ABORTED 404 (Not Found)` there's some trick to importing these sdks into my application but i can't work it out...

If I create a chat using the chat SDK (v0.1.53), I can successfully call the digital transcript list messages api (passing the engagement ID for the chat from AxP Orchestration). If I call the Digital channel - Engagements get engagement API, passing the same engagement ID, it returns 404 - Engagement not found. Is this the expected behavior? Transcript API sample GET <https://na.api.avayacloud.com/api/digital/transcript/v1/accounts/CRIZWE/engagements/b9a4fab1-3421-4291-a81c-d597368a5b86/messages> returns 200 ok and expected data Get Engagement API sample GET <https://na.api.avayacloud.com/api/digital/channel/v1/accounts/CRIZWE/engagements/b9a4fab1-3421-4291-a81c-d597368a5b86> returns a 404 { "type": "<https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#resource-not-found">, "title": "Resource Not Found", "status": 404, "detail": "Engagement not found" } Cheers, Wilfred

Hi out there, which API method can be used to insert a message/template into the reply-field of an e-mail? I have tried insertMessageResponse() without luck. It works on chat tho, but not for e-mail.

Hi, a very weird issue. I have developed a widgeten for messaging, which works great. Now I need to adjust it for e-mail. But when I place it beside the Email Widget AXP it doesn't show up anything in the console in devtools. Which working great when using it beside the Chat widget. Anyone have any idea what could cause this ?

Hi Does anyone know in the AEP with link to Hubspot CRM as cannot see a list of CRM that can use AEP

starting yesterday afternoon, my chat client stopped working. I'm using sdk 0.1.53 (directly, not via the sample widget). the logs show: AvayaCCaaSChatSDK.init() called (integrationId = fbea297d-dedf-4071-9f94-0a8315b6264e, reconnectionTimeout = 120, idleTimeout = 300, idleShutdownGraceTimeout = 30, logLevel = DEBUG) Using sessionId from Session Storage (sessionId = "ebfc6024-463b-499d-9a40-9f897114cc05", ) GET <https://na.cc.avayacloud.com/sdk/digital/chat/v1/integrations/fbea297d-dedf-4071-9f94-0a8315b6264e/sessions/ebfc6024-463b-499d-9a40-9f897114cc05> 404 (Not Found) I have checked my integrationId and it's correctly administered, so I'd guess it's that sessionId (obtained from "Session Storage" that's not being found. how do i fix that? coincidentally the problem started yesterday afternoon as the latest drop rolled out. ``` AvayaCCaaSChatSDK.init( { hostURL: baseURL, integrationId: libertyDemoChatIntegration, token: tokenJWT, appkey: myAppKey }, { reconnectionTimeout: 120, idleTimeout: 300, idleShutdownGraceTimeout: 30, logLevel: "DEBUG" } ); ```

What flags are checked when email routing has "ignore auto generated email" ticked? Have customers which use service-now ticketing system to send emails but Avaya AXP not handling them as contains in header: Line 62: "Auto-Submitted": "auto-generated" is seen.

Is there anyway to get a copy of the default Chat Widget to make customization to this widget? We have developed our own Transfer Widget to be able to sort Queues and check agent status efore allowing transfer to a queue and also filter the queues that each assignment is allowed to transfer to (to prevent e-mails being transfered to messaging queues etc.) Since we have our own transfer widget we would like to hide the default Transfer Button. <br> <br>