Developer Guides

• announcements
• getting-started
• overview
• Licenses
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Changelog

• API Updates (November 27, 2024)
• Agent Assist - Skill based profile selection APIs (October 01, 2024)
• API Updates (October 02, 2024)
• Location Based Agent Routing APIs (September 25, 2024)
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Discussions

• What’s better for a VPS setup — Virtualmin or DirectAdmin?
• How to validate AI ideas before full development?
• İstatistik ekranı herşeyi çözmüyor
• Low-latency Dedicated Servers in Europe (Crypto)
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Licenses

• Avaya SDK License Agreement
• Avaya Terms of Use for Hosted Services
• Acceptable Use Policy

Admin - Account

• Account
• Audit Records
• Organization Structure

Admin - Element Inventory

• Audit Records
• Element Management

Admin - Group

• Audit Records
• Group Management

Admin - Match

• Audit Records
• Category
• Queue

Admin - Timetable

• Audit Records
• Holiday
• Interval
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Admin - User

• Audit Records
• Bulk Job
• Bulk User
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Admin - Voice

• Available Phone Numbers
• Avaya Aura Device Services
• Avaya Cloud Office management
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Analytics - Historical Data v1

• Dimensions
• Reports

Analytics - Historical Data v2

• Dimensions
• Reports

Analytics Producer Management

• Dictionaries
• Locales
• Measure Producers

Auth

• Access Token

Customer Journey

• Engagement
• Identifiers
• Journey
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Digital - Custom Chat

• Engagements
• Sessions

Digital - Custom Messaging

• Asynchronous Messages
• Provider Dialogs
• Indicators

Digital - Notification

• Subscriptions

Digital - SDK Auth

• JWT Token

Digital - Signed Media

• Media

Digital - Signed Media URI

• Signed URI

Draft - Retrieval

• Drafts

Draft - Save

• Drafts

Notification

• Subscriptions

Routing - Queue Metrics

• Queue Metrics

Transcript - Retrieval

• Transcript

Transcript - Save

• Transcript