Discussions

I've successfully created an Websocket application that connects and receives Agent Events (Family:AGENT_ENGAGEMENT, events:ALL) I get all the agent state changes and interaction events from the Websocket. I noticed that when and agent ends an Interaction and goes into ACW I receive AfterContactWorkActivated as expected. However, when agent goes to Ready again,I don't get an Event for that? (From ACW to Ready). If agent then goes to Not ready I get the Not Ready event. Shouldn't an event be sent when the agent goes from ACW to Ready?

I wonder if it's in the roadmap to be able to pull agent states for Queue or Attributeset? Is the only way today to subscribe to Agent Events to accomplish this?