Discussions

How can I set up an outgoing voice call in AXP from another application? Maybe I'm overlooking it but I can't find an API for it. And is it possible to set up an outgoing call with an AXP-Connect agent using the AES TSAPI?

I have developed a web chat system using AVAYA AXP and would like to embed this chat system into an existing website. However, I’m not sure of the exact steps to do this. Could anyone provide guidance on how to embed the AVAYA AXP web chat into a website? Any best practices, steps, or reference materials would be greatly appreciated. Thank you!

I am currently trying to retrieve email and voice configuration information within an AVAYA environment. However, I couldn't find any specific instructions or documentation on the AVAYA support site.

Hi guys, I'm playing with the Create Engagements, Add Participants and Remove Participants APIs. My question is, on Add Participants request: What are all the channelId and channelTypes Options? Is this documented somewhere? Thank you!

i want to integrate two different bot engines to the AXP chat channel. I need to have two different digital connector to perform the integration

When the idle timeout has been reached, AvayaCCaaSChatSDK raises the "SHUTDOWN" event. This can be handled on the front-end, but the engagement is still active in Avaya Workspaces. How do you terminate the Avaya Workspaces chat? The response from Avaya technical folks is: The Chat SDK doesn't close any of the ongoing chats when the Session is terminated due to inactivity as the User might be engaged on those chats through another session also (say for example customer came via web and also joins the engagement via Mobile or browser using Different device). So I attempted to implement this. Steps: When SHUTDOWN event triggered, re-initialize AvayaCCaaSChatSDK Get the engagement I want to disconnect from > AvayaCCaaSChatSDK.getEngagementById(<ID>); Call > engagement.join(); Call > engagement.disconnect(); The issue here is that the engagement is in status "TERMINATED", and will not allow me disconnect, as stated in the documentation "Engagement must be active before it can be disconnected". After the SHUTDOWN event has been triggered, how do I reconnect to the existing engagement in order to disconnect it?

Google Flow setup liveAgentHandoff true and send payload to AXP back. But interaction not going to next work automation connected agent flow from Virtual agent and interaction is still active. Please advice how to resolve?

Hi guys, Please check the documentation of the Send Async Message Response, it says that the response includes a engagementId, and in fact I'm testing and never response with the engagementId. Is this the right way that should work? <https://developers.avayacloud.com/avaya-experience-platform/reference/senddigitalasyncmessage> Best Regards.

Since the last couple of days our websockets for realtime API keeps getting disconnected all the time. We recieve a close message from the server between 20-250 seconds after the websocket has been authorized. Sending ping messages to the websockets doesn't return any pong message just an empty repsonse. Anything that has changed lately?

Hello, how can I send a customized message with text formatting in MARKDOWN? The message sends correctly, but in the workspaces chat, it appears exactly as it was sent, without any formatting. { "channelId": "Messaging", "channelProviderId": "##############################", "businessAccountName": "#############################", "customerIdentifiers": { "emailAddresses": [ "[email protected]" ], "phoneNumbers": [ "+91 20 4101 8003" ] }, "body": { "elementType": "text", "elementText": { "text": "**negrita**", "textFormat": "MARKDOWN" } }, "senderName": "John Doe", "providerSenderId": "####################", "providerDialogId": "#######################", "providerMessageId": "##########################", "customData": { "sentiment": "neutral" }, "engagementParameters": { "phoneNumber": #######################" } }