Discussions

Generic CRM

Hi, How to build the Generic CRM URL to be embedded on an iframe?

Read out customers message on messaging channel

We use messaging channel and now Im wondering if its possible to read out the message a customer sends into the interaction through the API from a custom widget?

Posted by Niklas Elmeholt about 1 month ago

Widget API Bearer Token

Hi I see there is a getBearerToken method in the widget framework ( https://documentation.workspaces.avayacloud.com/widget-framework/docs/api-reference/widget-api/widget-api-methods#getbearertoken ). Can someone please explain to me what exactly this token could be used for? Can it be used against AxP APIs? How does someone validate this token?

Posted by Andrew Serensits 2 months ago

create subcription with webhook

Is it possible to extend the expiry time on the Create Subscription API call when using a WEBHOOK. Default appears to be 600 ms

Posted by Ali Miller 2 months ago

Inserting a template into a mail

I'm building a widget for templates which I collect from our own systems to use for e-mail channel. But I can't find a API method for inserting a template into the e-mail. I have tried insertMessageResponse() without any luck. Do anyone know which method I should use for this?

Posted by Niklas Elmeholt 2 months ago

Outgoing voice call setup in AXP.

How can I set up an outgoing voice call in AXP from another application? Maybe I'm overlooking it but I can't find an API for it. And is it possible to set up an outgoing call with an AXP-Connect agent using the AES TSAPI?

Posted by Gerko Oskam 3 months ago

How to Embed a Web Chat System Created with AVAYA AXP into a Website?

I have developed a web chat system using AVAYA AXP and would like to embed this chat system into an existing website. However, I’m not sure of the exact steps to do this.

Posted by Modori4 3 months ago

How to Retrieve Email and Voice Configuration Information in AVAYA?

I am currently trying to retrieve email and voice configuration information within an AVAYA environment. However, I couldn't find any specific instructions or documentation on the AVAYA support site.

Posted by modori4 3 months ago