Discussions
Digital Async Doc Not Found
Hello,
I'm trying to read the Digital Async Messaging API and I can't find it...
<https://developers.avayacloud.com/avaya-experience-platform/reference/senddigitalasyncmessage>
<https://developers.avayacloud.com/avaya-experience-platform/reference/getsignedmedia>
<https://developers.avayacloud.com/avaya-experience-platform/reference/signedmediadownloaduri>
Posted by Uriel Mansilla 6 months ago
Widget hosting - CORS settings recommendation
Are there any recommendations from Avaya side regarding the CORS configuration of the server used for hosting custom widgets?
Thanks!
Posted by Peter kamm 6 months ago
AXP API documentation
Is there any documentation regarding the Orchestration Designer and Workstream Automation for AXP API integration?
Posted by Sabrina Tripaylan 7 months ago
Cannot get Send Async Message API to work
I created an Integration and set the routing rule as follows:
My Integration received the following values upon creation:
{
eventType: 'INTEGRATION_CREATED',
providerId: '4faa307b-8ac3-45f3-adca-dba45bf9e5cd',
integrationId: 'ee158a2d-3650-4b32-851c-eaf4f65b8f19',
integrationName: 'AndrewMessagingIntegration',
integrationType: 'custom-messaging-integrations',
accountId: 'ELSSRN'
}
I call Send Async Message and receive this:
{
messageId: '31c0937d-fe47-4a85-90eb-5e56bc1072de',
accountId: 'ELSSRN',
status: 'DELIVERED',
businessAccountName: 'ee158a2d-3650-4b32-851c-eaf4f65b8f19',
customerIdentifiers: { emailAddresses: [ '[email protected]' ] },
channelProviderId: '4faa307b-8ac3-45f3-adca-dba45bf9e5cd',
channelId: 'MESSAGING',
senderParticipantId: '12345',
senderParticipantName: 'Andrew Prokop',
senderParticipantType: 'CUSTOMER',
body: {
elementType: 'text',
elementText: { text: 'This is from Postman2', textFormat: 'PLAINTEXT' }
},
headers: { sourceType: 'custom-messaging:unknown' },
providerDialogId: '12345',
providerSenderId: '12345',
receivedAt: '2023-10-09T13:16:58.244448Z',
lastUpdatedAt: '2023-10-09T13:16:58.244443Z',
correlationId: 'd1cbb607-e09c-4dec-bb61-aa464151487d'
}
My Orchestration is not invoked and my agent never made aware of the incoming Message.
***
** Avaya response **
We've looked into this issue and for now, you need to consider the providersenderId as a required field while we are working on enhancing the experience to handle blank providersenderId scenario.
Posted by Andrew Prokop 7 months ago
Different modes by which we can connect AXP to any CRM
Different modes by which we can connect AXP to any CRM?
how AXP is different from other CCASS PRODUCTS like Nice CX and Genesys cloud ?
Posted by Tapas Rana 7 months ago