Discussions

I created an Integration and set the routing rule as follows:

My Integration received the following values upon creation:

{
eventType: 'INTEGRATION_CREATED',
providerId: '4faa307b-8ac3-45f3-adca-dba45bf9e5cd',
integrationId: 'ee158a2d-3650-4b32-851c-eaf4f65b8f19',
integrationName: 'AndrewMessagingIntegration',
integrationType: 'custom-messaging-integrations',
accountId: 'ELSSRN'
}

I call Send Async Message and receive this:

{
messageId: '31c0937d-fe47-4a85-90eb-5e56bc1072de',
accountId: 'ELSSRN',
status: 'DELIVERED',
businessAccountName: 'ee158a2d-3650-4b32-851c-eaf4f65b8f19',
customerIdentifiers: { emailAddresses: [ '[email protected]' ] },
channelProviderId: '4faa307b-8ac3-45f3-adca-dba45bf9e5cd',
channelId: 'MESSAGING',
senderParticipantId: '12345',
senderParticipantName: 'Andrew Prokop',
senderParticipantType: 'CUSTOMER',
body: {
elementType: 'text',
elementText: { text: 'This is from Postman2', textFormat: 'PLAINTEXT' }
},
headers: { sourceType: 'custom-messaging:unknown' },
providerDialogId: '12345',
providerSenderId: '12345',
receivedAt: '2023-10-09T13:16:58.244448Z',
lastUpdatedAt: '2023-10-09T13:16:58.244443Z',
correlationId: 'd1cbb607-e09c-4dec-bb61-aa464151487d'
}

My Orchestration is not invoked and my agent never made aware of the incoming Message.

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Avaya response

We've looked into this issue and for now, you need to consider the providersenderId as a required field while we are working on enhancing the experience to handle blank providersenderId scenario.