Chat Capabilities

This page describes the Avaya Experience Platform™ Digital Chat channel capabilities

This comparison grid provides a comprehensive view of feature support across all integrated Chat channels. Notice that support level may vary based on the integrated Chat channel as well as the direction of the message (send or receive).

Send / ReceiveChat Channel
Basic Types


Table Legend

✔️ - Full Channel Support
❌ - No Channel Support
➡️ - Send (Business/Agent to User)
⬅️ - Receive (User to Business)