Obtaining a Client ID and Secret from Avaya

This page documents how to request new API client credentials (Client ID and Secret / Application Key) through the Avaya OneCare Portal.

Steps

1. Sign in to the Avaya OneCare Portal: Go to https://onecare.avaya.com/ and click Sign In (top right). Complete authentication with your Avaya SSO credentials.

2. Access Avaya Infinity Support: Once logged in - make sure your view is set to Avaya Cloud Solutions Support and select the Avaya Infinity™ tile.

3. Choose the client access request: In the Avaya Infinity™ dialog, select Client Access Request for Avaya Infinity™ APIs.

4. Select the request type: In the form, open the Client Access Request for Avaya Infinity™ APIs dropdown and choose Requesting new Client Credentials & Application Key. (Use Other only if your need isn't listed, and describe it in the detail box.)

5. Enter your Subscription ID: Type your Subscription ID into the field.

Note: If the entered ID is incorrect, submitting will produce an "Error." If you don't have your Subscription ID, use the Customer Success link provided on the form to request assistance.

6. Complete the remaining required fields: Fill in all fields marked with an asterisk (*): First Name, Last Name, Email Address, Phone Number, Short Description, and Describe your request/issue in detail. (The personal details shown in the screenshots are illustrative/fictitious.)

7. Submit the request: Click Submit. An Avaya agent will respond to your request once submitted, providing your Client ID and Secret.