Deployment

Deployment & Administration

InfinityElements are deployed through the Infinity Administration Portal:

Upload and Configuration

Upload Package - Upload the built .js file (up to 100 MB)

Avaya Infinity Admin - New Infinity Element
Configure Metadata - Set name, description, tags, and custom properties
Assign Infinity Element(s) to Users and/or Queues
- App-Level: Associate with specific users
Avaya Infinity Admin - User's Infinity Element Config

Note: App-Level Infinity Elements configured for users are persistently available through the agent's desktop. See App-Level Infinity Elements.
- Interaction-Level: Associate with queues
  
  Avaya Infinity Admin - Queue's Tab and Side Panel - Infinity Element Config
  
  Note: Interaction-Level Infinity Elements configured for queues contextually available through the agent's desktop, when engaged with an interaction. See Interaction-Level Infinity Elements .

Custom Properties

You can define custom properties in administration for use within your element:

Avaya Infinity Admin - Edit Infinity Elements

Property	Example Use
`theme`	Dark/light mode preference
`locale`	Language/region for i18n
`apiEndpoint`	Custom backend URL
`customerId`	Pre-populate customer context
`debugMode`	Enable verbose logging

These values can then be fetched in the InfinityElement code by setting the ElementProps.

Authentication Profiles

For InfinityElements that integrate with external APIs, administrators can create centralized Authentication Profiles in Avaya Infinity.

These secure configurations support API Key, OAuth, and Certificate authentication types and can be reused across multiple integrations without duplicating credentials.

External Resource

Please note the following if your InfinityElement accesses external resources.

Customers must provide hosting for external assets (images, data files, stylesheets)
CORS configuration required on external servers
Infinity administration does not host supplementary web application assets

Testing in Production

Since there is no separate staging environment, recommended testing approach:

Create dedicated test queues for initial deployment
Assign InfinityElement to test user accounts
Validate functionality with controlled interactions
Gradually roll out to broader user base

Resources

Infinity Elements Config | Authentication Profiles | Admin Portal | Element Properties