Introduction

What is Avaya Infinity™?

Avaya Infinity™ is a next-generation customer experience platform that empowers businesses to create seamless, intelligent, and secure customer connections. Designed to deliver hyper-personalized omnichannel connections, Avaya Infinity™ enables organizations to orchestrate seamless journeys across voice, digital, and AI-powered channels.

Avaya Infinity™ is a single, universal platform designed to provide the benefits of cloud deployment while ensuring the security and data sovereignty typical of on-prem solutions. This dual capability allows organizations to innovate seamlessly across private, on-prem, and hybrid environments, offering indispensable flexibility and control in today's business landscape.

At its core, Infinity is built to unify data and workflows across systems, empowering agents with real-time insights and automating interactions to enhance customer satisfaction and operational efficiency.

What can I do with the Avaya Developers site here?

From this site you can learn all about our Avaya Infinity™ SDKs and APIs available today. Administrators and Developers can:

Learn about our available SDKs to understand what each of the Avaya Infinity™ APIs requires for input and provides as output.
Provide feedback and ask questions by using Discussions.
Learn from the Changelog along with important questions tagged as FAQs in the Discussions section.