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Element API
GETTING STARTED
How to Authenticate with Avaya Infinity™ APIs
Obtaining a Client ID and Secret from Avaya
OVERVIEW
Error Handling
API Versioning & Deprecation
Licenses
Avaya SDK License Agreement
Avaya Terms of Use for Hosted Services
Acceptable Use Policy
Avaya Infinity™ Extensibility Framework
Overview
API Architecture
Infinity Elements
Development and Packaging
Authentication & Security
Deployment
Element API
Real-time Contextual Media Streaming
Real-time Contextual Media Streaming
AGENT SDK
Introduction
Quick Start Guide
Avaya Infinity™ Agent SDK
Avaya Infinity™ Omni SDK
Overview
Quick Start
Omni Web SDK
WORKFLOW
Workflow Sessions
CUSTOM MESSAGING
Custom Messaging
SMS (Text)
QUEUE METRICS
Queue Metrics
Analytics Historical
Analytics Historical API
USERS
Profiles
CRM Integration for Avaya Infinity
CRM Integration for Avaya Infinity
Overview & Architecture
CRM Features
Feature Walkthroughs
Host CRM Integration
Zendesk Setup
Mock CRM Setup
Host CRM Implementation
Configuration
Generic CRM Protocol
Resources
Element API
