Fixed
Updated Queue Metrics API (Sep 2026)
September 30th, 2026 by Naisa Ali
Changelog
Added
NEW Agent SDK (Sep 2026)
September 30th, 2026 by Naisa Ali
Added
NEW CRM Integration (Aug 2026)
August 28th, 2026 by Naisa Ali
Improved
Updated Element API Documentation (Mar 2026)
April 3rd, 2026 by Naisa Ali
Improved
Updated Element API Documentation (February 2026)
February 6th, 2026 by Naisa Ali
Improved
Updated Workflow Sessions & Access Token API Documentation - January 2026
January 22nd, 2026 by Naisa Ali
Improved
Updated Custom Messaging API and Documentation (Jan 2026)
January 15th, 2026 by Naisa Ali
Added
NEW Avaya Infinity Extensibility Framework (Jan 2026)
January 12th, 2026 by Naisa Ali
Added
NEW Avaya Infinity APIs (Sept 2025)
September 29th, 2025 by Naisa Ali
Added
NEW Omni SDK (June 2025)
July 18th, 2025 by Naisa Ali