Updated Element API Documentation (February 2026)

🔄 Updated

Element API

The Element API documentation has been updated with improved examples, missing type definitions, and clarified transfer parameter documentation to help developers integrate Infinity Elements more effectively.

What's New:

• Enhanced onReceivedFeedMessage() example showing how to handle complex message structures including rich content arrays and email messages
• Added comprehensive type definitions for Message, FancyMessage, and related message types
• Clarified transfer parameter documentation for blind transfers, single-step transfers, and consult calls
• Added multiple examples for each transfer type (User, Queue, and Phone Number targets)

Key Improvements:

Enhanced Message Handling

The onReceivedFeedMessage() example now includes a helper function demonstrating how to extract text from messages with various content types:

• String messages (simple text)
• Rich content arrays (text, images, files, etc.)
• Email messages (with plainText extraction)

This helps developers properly handle the complex Message structure returned by the feed message event.

Complete Type Definitions

Added missing TypeScript type definitions that were referenced but not documented:

• Message interface with all properties including author, channel, message content types, timestamps, and metadata
• FancyMessage type alias covering all rich content types (AudioMessage, TextMessage, PreviewMessage, FileMessage, ActionMessage, EmailMessage)

Clarified Transfer Targets

Updated documentation for transfer operations to clearly indicate that transfers support three target types:

• User ID - Transfer to a specific agent
• Queue ID - Transfer to a queue
• Phone Number - Transfer to an external number

Affected methods:

• completeBlindTransfer()
• singleStepTransfer()
• consultCall()

Each method now includes examples showing all three transfer target types.