NEW CRM Integration (Aug 2026)

🌟 New

CRM Integration Documentation

The Avaya Infinity™ platform now provides comprehensive documentation for CRM integrations. This content update includes detailed architecture overviews, feature walkthroughs, and step-by-step setup guides for Host CRMs, Zendesk, and Mock CRMs, enabling you to seamlessly extend your agent desktop capabilities.

Added Content
Introduction \| Overview and Architecture \| CRM Features
Feature Walkthroughs \| Host CRM Integration \| Host CRM Implementation
Zendesk Setup \| Mock CRM Setup \| Configuration
Generic CRM Protocol \| Resources