JUMP TOLicensesAvaya SDK License AgreementAvaya Terms of Use for Hosted ServicesAcceptable Use PolicyAdmin - AccountAccountList AccountsgetGet AccountgetUpdate AccountputList Account StatusespostAudit RecordsSearch Audit RecordspostExport Audit RecordspostOrganization StructureCreate Organization NodepostList Organization NodesgetGet Organization NodegetUpdate Organization NodeputList Org. Node StatusespostAdmin - Element InventoryAudit RecordsSearch Audit RecordspostExport Audit RecordspostElement ManagementList ElementsgetAdmin - GroupAudit RecordsSearch Audit RecordspostExport Audit RecordspostGroup ManagementGet Group TypesgetCreate GrouppostList GroupsgetGet GroupgetUpdate GroupputDelete GroupdeleteAdmin - MatchAudit RecordsSearch Audit RecordspostExport Audit RecordspostCategoryCreate CategorypostList CategoriesgetGet CategorygetUpdate CategoryputDelete CategorydeleteBulk Create CategoriespostBulk Delete CategoriespostQueueCreate QueuepostList QueuesgetGet QueuegetUpdate QueueputDelete QueuedeleteBulk Create QueuespostBulk Delete QueuespostAdmin - TimetableAudit RecordsSearch Audit RecordspostExport Audit RecordspostHolidayList HolidaysgetCreate HolidaypostGet HolidaygetUpdate HolidayputDelete HolidaydeleteIntervalList IntervalsgetCreate IntervalpostGet IntervalgetUpdate IntervalputDelete IntervaldeleteTimetableList TimetablesgetCreate TimetablepostGet TimetablegetUpdate TimetableputDelete TimetabledeleteAdmin - UserAudit RecordsSearch Audit RecordspostExport Audit RecordspostBulk JobList JobsgetGet JobgetList UsersgetStop JobpostBulk Delete JobspostExport Failed UsersgetDownload Exported UsersgetBulk UserDownload Bulk TemplategetBulk Add UserspostBulk Update UserspostBulk Delete UserspostBulk Export UserspostProfileList ProfilesgetCreate ProfilepostUpdate ProfileputGet ProfilegetDelete ProfiledeleteList Profile StatusespostResource PartitionList Resource PartitionsgetCreate Resource PartitionpostGet Resource PartitiongetUpdate Resource PartitionputDelete Resource PartitiondeleteDelete Resource IddeleteUserList UsersgetCreate UserpostUpdate UserputGet UsergetDelete UserdeleteSearch UserspostList User StatusespostList Resource PartitionsgetSet Default Resource of Resource Partition for UserpostCreate AddresspostUpdate AddressputUpdate Default AddresspostUser Password PolicyGet Password PolicygetUpdate Password PolicyputUX ProfileList UX ProfilesgetWorkspacesGet Workspaces detailsgetAdmin - VoiceAvailable Phone NumbersList Available NumbersgetAvaya Aura Device ServicesCreates an AADS ElementpostGets a list of all AADSgetUpdates an AADS ElementputGets the details of a AADSgetDeletes an AADS ElementdeleteGets the OIDC UrlgetAvaya Cloud Office managementCreate Avaya Cloud OfficepostUpdate Avaya Cloud OfficeputGet Avaya Cloud OfficegetDelete Avaya Cloud OfficedeleteAvaya Cloud Office SIP TrunksGet ACO SIP TrunkgetCommunication ManagerCreates a CM serverpostLists all CM serversgetUpdates a CM serverputGets details of a CM servergetDeletes a CM serverdeleteComm Manager Job DetailsGet a single jobgetGet details of a single jobgetGet entity details of a jobgetLists all the jobsgetAbort sync job executionpostCountryList Available CountriesgetExtensionGet ExtensionsgetCreate ExtensionpostGet ExtensiongetUpdate ExtensionputDelete ExtensiondeleteHybrid ExtensionGet ExtensionsgetDelete ExtensiondeleteHybrid SkillCreate Hybrid SkillpostList Hybrid SkillsgetUpdate Hybrid SkillputGet Hybrid SkillgetDelete Hybrid SkilldeleteGateway Connection ManagerGet Gateway Connection Manager server detailsgetHybrid Cloud GatewayCreates an HCG serverpostLists all HCG serversgetUpdates an HCG serverputDetails of an HCG servergetDeletes an HCG serverdeleteRe-initiate HCG Config pushpostUpdate existing HCG configputHybrid Cloud ManagerHybrid Cloud ManagergetLocation ProfileCreate Location profilepostList all Location ProfilesgetUpdate Location ProfileputGet Location ProfilegetDelete Location ProfiledeleteAgent LocationCreate Agent LocationpostList all Agent LocationsgetUpdate Agent LocationputGet Agent LocationgetDelete Agent LocationdeleteMicrosoft Teams managementCreate MS TeamspostUpdate MS TeamsputGet MS TeamsgetDelete MS TeamsdeleteMicrosoft Teams SIP TrunksGet MS Teams SIP TrunkgetOutbound Number Routing RulesAdd Routing RulespostUpdate Bulk Routing RulesputList Outbound Routing RulesgetGet Routing RulegetUpdate Routing RuleputDelete Routing RuledeletePhone NumberAdd NumberpostList NumbersgetRelease NumberdeleteGet NumbergetUpdate NumberputList Phone NumberspostValidate Phone NumberspostGet Phone Number Details by phone numberspostReason CodesList Reason CodesgetCreate Reason CodepostUpdate Reason CodeputDetails of a Reason Code.getDelete Reason CodedeleteSIP TrunksGet List Of SIP TrunksgetUpdate SIP Trunk Caller IDputSync Aura EntitiesTrigger syncpostSystem ManagerCreates an System ManagerpostList all System ManagersgetUpdates a System ManagerputDetails of a System ManagergetDeletes a System ManagerdeleteVoice Numbers And ExtensionsExport NumbersgetVoice PlanList Voice PlansgetCreate voice planpostUpdate voice planputGet voice plangetDelete voice plandeleteAnalytics - Historical Data v1DimensionsList Dimension NamesgetGet DimensiongetReportsList Report NamesgetGet ReportgetAnalytics - Historical Data v2DimensionsList Dimension NamesgetGet DimensiongetReportsList Report NamesgetGet ReportgetAnalytics Producer ManagementDictionariesGet DictionariesgetLocalesList LocalesgetMeasure ProducersList Measure ProducersgetGet Measure ProducergetAuthAccess TokenGenerates an access tokenpostCustomer JourneyEngagementList EngagementsgetCreate EngagementpostGet EngagementgetUpdate EngagementpostAppend IdentifierspostIdentifiersCreate IdentifierpostList IdentifiersgetGet IdentifiergetUpdate IdentifierputDelete Identifier(s)postJourneySearch JourneyspostCreate JourneypostUnlink IdentifierpostList AgentspostParticipantAdd ParticipantpostRemove ParticipantpostAgent NotesGet the list of Agent Notes for an Engagement.getAdd Agent NotepostUpdate Agent NoteputDelete Agent Note.deleteDigital - Custom ChatEngagementsCreate EngagementpostList EngagementsgetGet EngagementgetDisconnect EngagementpostJoin EngagementpostList MessagesgetSend MessagepostSessionsCreate SessionpostGet SessiongetDelete SessiondeleteAppend Customer IdentifierspostUpdate Session ParameterspostDigital - Custom MessagingAsynchronous MessagesUpload AttachmentspostSend Async MessagepostProvider DialogsDisconnect DialogpostIndicatorsTyping IndicatorpostDigital - NotificationSubscriptionsCreate SubscriptionpostList SubscriptionsgetGet SubscriptiongetDelete SubscriptiondeleteUpdate SubscriptionputDigital - SDK AuthJWT TokenGenerate JWT TokenpostDigital - Signed MediaMediaUpload MediapostGet MediagetDigital - Signed Media URISigned URIGenerate Upload URIpostGet Download URIgetDraft - RetrievalDraftsList DraftsgetGet DraftgetDraft - SaveDraftsSave DraftpostDelete DraftsdeleteUpdate DraftputDelete DraftdeleteNotificationSubscriptionsCreate SubscriptionpostList SubscriptionsgetGet SubscriptiongetDelete SubscriptiondeleteRenew SubscriptionpostRouting - Queue MetricsQueue MetricsRequest MetricsgetTranscript - RetrievalTranscriptList MessagesgetTranscript - SaveTranscriptSave TranscriptpostRemove Participantpost {protocol}://{server}{basePath}/accounts/{accountId}/engagements/{engagementId}/participants/{participantId}:removeRemoves an existing Participant from an Engagement or CJ's touchpoint.
