Avaya Infinity™Avaya Experience Platform™
API Reference

Append Identifiers

post
{protocol}://{server}{basePath}/accounts//engagements/:appendIdentifiers

Appends identifiers to an Engagement or Customer Journey's touchpoint.
Note: This way appending Identifier to an Engagement WILL NOT be routed to an Agent or not affect AXP's digital workflow and exist solely within a Customer Journey.

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Path Params
string
required
length between 6 and 6
^[a-zA-Z]{6}$

The unique 6 character internal id that represents the customer account.

string
required
length between 36 and 36
^[0-9a-fA-F]{8}\-[0-9a-fA-F]{4}\-[0-9a-fA-F]{4}\-[0-9a-fA-F]{4}\-[0-9a-fA-F]{12}$

The unique 36 character internal id that represents the engagement.

Body Params

Append identifiers to an Engagement

Unique Customer ids used during an Engagement.

identifiers
object

Unique identifiers for identifying the customer during an Engagement such as phoneNumbers or emailAddresses.

Responses
202

Accepted

Updated 5 months ago

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application/problem+json

Updated 5 months ago

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