post {protocol}://{server}{basePath}/accounts//journeys:search
This API requires the Agent role.
Searches for Customer Journeys optionally using different specific filters.
It makes it possible to narrow the search down to a particular conversation and only return the parts of the Customer's Journey that satisfies the given filter criteria.
The filter can include fields such as:
- identifiers
- channelIds
- agentId
- conversation
- startDate & endDate
If found, the Customer's Journey will include a list of all the Engagements a Customer has had with the Contact Center, ordered by the startDate in descending order.