Search Journeys

This API requires the Agent role.

Searches for Customer Journeys optionally using different specific filters.

It makes it possible to narrow the search down to a particular conversation and only return the parts of the Customer's Journey that satisfies the given filter criteria.

The filter can include fields such as:

  • identifiers
  • channelIds
  • agentId
  • conversation
  • startDate & endDate

If found, the Customer's Journey will include a list of all the Engagements a Customer has had with the Contact Center, ordered by the startDate in descending order.