Discussions

In our widget we want to build a logout button so the user can logout with one click. We can use the finishwork method from the Widget API but is there also a logout method we can use? Then the user is really logged out and not still connected.

workspaceswidget framework

Posted by Gido Potter 11 months ago

ANSWERED

Transcript API

Is there an API I can use to get the transcript for AXP Digital Interaction?

digitaltranscript

Posted by Gaurav 11 months ago

ANSWERED

Request Metrics returns lower case attributes when passed mixed case

In postman when I do a GET https://na.api.avayacloud.com/api/queue-metrics/v1/accounts/CRIZWE/queues/d9300609-414d-4825-992e-58bd0c4b1438/channels/Voice/metrics?attributes=Location.Boston,Service.Customer%20Support,Language.English

Posted by Wilfred Gaube 11 months ago

ANSWERED

Analytics Realtime API Documentation

is there anymore documentation available for the Analytics Realtime API? The subscription description is mostly focused on the AGENT_ENGAGEMENTS and I’m missing information regarding the setup of websocket for Analytics.

Posted by Rasmus Neander 11 months ago

ANSWERED

Journey Retrieve Error 404 Not Found

I just added a Journey Retrieve task to my working flow, connected to the Start task, and it's giving me a 404... why doesn't my engagement have a customer journey record?

Posted by Nick Foad 11 months ago

ANSWERED

AGENT_ENGAGEMENT Events

I've successfully created an Websocket application that connects and receives Agent Events (Family:AGENT_ENGAGEMENT, events:ALL)
I get all the agent state changes and interaction events from the Websocket. I noticed that when and agent ends an Interaction and goes into ACW I receive AfterContactWorkActivated as expected. However, when agent goes to Ready again,I don't get an Event for that? (From ACW to Ready). If agent then goes to Not ready I get the Not Ready event. Shouldn't an event be sent when the agent goes from ACW to Ready?