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Journey Retrieve Error 404 Not Found

I just added a Journey Retrieve task to my working flow, connected to the Start task, and it's giving me a 404... why doesn't my engagement have a customer journey record?

I'm using the chat SDK to start the engagement - is there something i'm missing in the SDK that needs to be set to get this to work?

error details:

detail: "404 Not Found from GET https://journey-service:8080/v1beta/accounts/FUDBYY/engagements/07ff3c79-519e-4633-b936-8e6915b59e51"
title: "Error during engagement retrieving."