Introduction to Messaging Channels
This page introduces the concept of a channel from Avaya Experience Platform™ Digital Messaging
What is a channel?
A channel is a user-facing messenger from which end-users can send messages through Avaya Experience Platform™ Digital Messaging integrations.
Avaya Experience Platform™ Digital Messaging integrations can be divided roughly into:
- In-App Messaging SDKs (for Web, Android, and iOS).
- (Coming soon!) Over-the-top (OTT) messaging apps (for example: WhatsApp, Facebook Messenger, Twitter DMs, or WeChat).
- (Coming soon!) SMS (through integrations with Avaya OneCloud CPaaS).
The Web, Android, and iOS SDKs can be integrated simply by initializing the SDK with the id of your respective Avaya Experience Platform™ Digital Messaging integration. How to get started.
Which messaging channels are supported by Avaya Experience Platform™ Digital Messaging?
- Web Messenger SDK
- Android SDK
- iOS SDK
Updated about 1 year ago
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