Discussions

The chat widget provided by the Reference Application has a message with a spinner icon that says "Waiting for an Agent". I would like to remove this, but can't locate where message is generated.
It looks to me like the ChatContextProvider.jsx file determines which message to display, but when I comment the appropriate section of the code out the message is still displayed. Am I in the right area or after commenting out the code do I need to rebuild the widget? Any nudge in the right direction would be much appreciated.

Hi, I would like to know if we can create a custom report using the historical reporting API

I'm trying to use getOverrideUrl() from a WebComponent widget and it doesn't seem to be working.
I believe it's related to the widget ID being wrong or missing on the attributes passed to the WebComponent, which I then use to create the WidgetAPI.

In the Workspaces documentation it mentions code examples provided in the sample widget library. However there is no link provided nor are there details on where to find the sample widget library. Does anyone know how/where to obtain a copy of the sample widget library?

Hello all,

Hello,

Hi. I was wondering if you have a link to find documentation on Screenpops on how to work with them.

We have previously used widgets as a way of integrating other web-based services with Avaya Oceana.
I was wondering whether there is a lighter-weight option though - I believe Workspaces Elite has a feature to allow a web-application to be dropped into Workspaces within an iframe, without requiring a widget to be created.
Is this something available within OneCloud CCaaS?