Discussions

In our widget we want to build a logout button so the user can logout with one click. We can use the finishwork method from the Widget API but is there also a logout method we can use? Then the user is really logged out and not still connected.

workspaceswidget framework

last year by Gido Potter

Answered

Transcript API

Is there an API I can use to get the transcript for AXP Digital Interaction?

digitaltranscript

last year by Gaurav

Answered

Request Metrics returns lower case attributes when passed mixed case

In postman when I do a GET https://na.api.avayacloud.com/api/queue-metrics/v1/accounts/CRIZWE/queues/d9300609-414d-4825-992e-58bd0c4b1438/channels/Voice/metrics?attributes=Location.Boston,Service.Customer%20Support,Language.English

last year by Wilfred Gaube

Answered

Analytics Realtime API Documentation

is there anymore documentation available for the Analytics Realtime API? The subscription description is mostly focused on the AGENT_ENGAGEMENTS and I’m missing information regarding the setup of websocket for Analytics.

last year by Rasmus Neander

Answered

Journey Retrieve Error 404 Not Found

I just added a Journey Retrieve task to my working flow, connected to the Start task, and it's giving me a 404... why doesn't my engagement have a customer journey record?

last year by Nick Foad

Answered

AGENT_ENGAGEMENT Events

I've successfully created an Websocket application that connects and receives Agent Events (Family:AGENT_ENGAGEMENT, events:ALL)
I get all the agent state changes and interaction events from the Websocket. I noticed that when and agent ends an Interaction and goes into ACW I receive AfterContactWorkActivated as expected. However, when agent goes to Ready again,I don't get an Event for that? (From ACW to Ready). If agent then goes to Not ready I get the Not Ready event. Shouldn't an event be sent when the agent goes from ACW to Ready?