Discussions
Customer browser disconnect functions
What will happen to messaging chat if the customer closed the chat via the Browser? What disconnect event message will be sent to AXP to disconnect the chat?
AXP-C compatibility
Hi I am looking at the following AXP API ( https://developers.avayacloud.com/avaya-experience-platform/reference/getmetricsrequestpriorityattributesoptional )
Omni SDK - Calling FORBIDDEN
I'm testing the sample calling app Android and JS, but I'm getting 403 FORBIDDEN response at the "endpoints" request.
Avaya CCaaS Chat SDK [ERROR] ACS-302 : Invalid init parameters
Hi, I was tried to start a live chat after entered the first Name, Last Name, and Email.
Websocket connecting but not receiving chat messages
I'm writing a custom websocket server using the notification API in Nodejs. I create a new subscription with these options:
AxP Widget Framework API changes/versioning
I noticed that the parameters for the sendRichMediaMessage() method seem to have changed at some point. The documentation currently shows the 3rd parameter as an optional callback function (in case of an error). The third parameter used to be a text fallback version of the message to be sent.
Custom Messaging: Sending Messages with Attachments... but, how?
Async Messaging: customer ends session: how to end agent session?
I have successfully developed a “chat” application using Async Messaging and an intermediary NodeJS service that allows a customer on a website to chat with an agent.
drop 67 API changes...?
according to the release notes drop 67 was supposed to include some additional API calls to allow create and update of engagements. all of drop 67 (and 68)'s content seems to have been delivered into production but I'm not seeing the new APIs in the documentation...
Can't use messaging widget
When we try to assign the messaging widget as our main widget for messaging in layout manager it reverts back to chat widget even though AXP administration says successfully saved.