Discussions
Chat SDK: How to shutdown chat in Avaya Workspaces after timeout
When the idle timeout has been reached, AvayaCCaaSChatSDK raises the "SHUTDOWN" event. This can be handled on the front-end, but the engagement is still active in Avaya Workspaces. How do you terminate the Avaya Workspaces chat?
Can not transfer Messaging (chat) to agent from Google dialog flow
Google Flow setup liveAgentHandoff true and send payload to AXP back. But interaction not going to next work automation connected agent flow from Virtual agent and interaction is still active.
Send Async Message Response
Hi guys,
Realtime API - Websocket sends close
Since the last couple of days our websockets for realtime API keeps getting disconnected all the time. We recieve a close message from the server between 20-250 seconds after the websocket has been authorized. Sending ping messages to the websockets doesn't return any pong message just an empty repsonse. Anything that has changed lately?
Sending Markdown-Formatted Messages in Workspaces Chat
Hello, how can I send a customized message with text formatting in MARKDOWN? The message sends correctly, but in the workspaces chat, it appears exactly as it was sent, without any formatting.
Save Transcript API
Hi I am calling the following API ( https://developers.avayacloud.com/avaya-experience-platform/reference/savetranscript ) trying to save a transcript.
Insteraction card dus not support HTML formating when send in body ?
we are using the custom messasing API for some e-mail intergration.
Overview API families and functions included
Do we have a simple overview that explains,
Analytics Realtime API Documentation
Hello,
Customer browser disconnect functions
What will happen to messaging chat if the customer closed the chat via the Browser? What disconnect event message will be sent to AXP to disconnect the chat?