Discussions

How many Digital Connector can be created on a AXP tenant?

i want to integrate two different bot engines to the AXP chat channel. I need to have two different digital connector to perform the integration

Posted by Jose Merchan 4 months ago

Chat SDK: How to shutdown chat in Avaya Workspaces after timeout

When the idle timeout has been reached, AvayaCCaaSChatSDK raises the "SHUTDOWN" event. This can be handled on the front-end, but the engagement is still active in Avaya Workspaces. How do you terminate the Avaya Workspaces chat?

Posted by Brandon Beneteau 4 months ago

Can not transfer Messaging (chat) to agent from Google dialog flow

Google Flow setup liveAgentHandoff true and send payload to AXP back. But interaction not going to next work automation connected agent flow from Virtual agent and interaction is still active.

Posted by Melan Costa 4 months ago

Send Async Message Response

Hi guys,

Posted by Uriel Mansilla 5 months ago

Realtime API - Websocket sends close

Since the last couple of days our websockets for realtime API keeps getting disconnected all the time. We recieve a close message from the server between 20-250 seconds after the websocket has been authorized. Sending ping messages to the websockets doesn't return any pong message just an empty repsonse. Anything that has changed lately?

Posted by Rasmus 5 months ago

Sending Markdown-Formatted Messages in Workspaces Chat

Hello, how can I send a customized message with text formatting in MARKDOWN? The message sends correctly, but in the workspaces chat, it appears exactly as it was sent, without any formatting.

Posted by Gabriel Gonzalez 5 months ago