Get a queue

Returns the full configuration details for a specific queue by its ID.

Finding Your Customer Subdomain

Your subdomain is found in your Avaya Infinity portal URL and is required for all API calls.

Example: If your portal URL is:

https://core.avaya1234.ec.avayacloud.com/app/core-config-ui/

Your subdomain is: avaya1234

To use this API:

1. Find your subdomain from your Infinity portal URL (as shown above)
2. Get your Bearer token using the ADMIN_API_CONSUMER client credential (see Authentication below)
3. In the API explorer on the right:
   • Click on {customerId} in the URL field and replace it with your actual subdomain
   • Paste your Bearer token in the Credentials section
   • Enter the id of the queue you want to retrieve

Authentication

This endpoint requires a valid OAuth 2.0 Bearer token. To get started, contact Avaya Support to request a client_id and client_secret provisioned with the ADMIN_API_CONSUMER scope.

Once you have your credentials, generate an access token and include it in the Authorization: Bearer <token> header of each request.

Working with Queue IDs

Queue IDs are system-generated identifiers in the format 003xxxxxxxxxxxxxxxxxxxxxxx. They can be found in the response of POST /queues or GET /queues, or in the Avaya Infinity portal URL when viewing a queue's configuration.

Important Notes

• Returns a 404 if no queue exists with the specified ID.

DOS Protection & Rate Limiting

• This endpoint implements DOS protection and rate limiting.

Security Implementation Guidelines

• Never expose your client_secret or Bearer token to client-side applications.
• Implement proper error handling — avoid surfacing internal error details to end users.