Create a new queue

Creates a new queue with the specified name and configuration. The name field is required and must be unique within your organization.

Finding Your Customer Subdomain

Your subdomain is found in your Avaya Infinity portal URL and is required for all API calls.

Example: If your portal URL is:

https://core.avaya1234.ec.avayacloud.com/app/core-config-ui/

Your subdomain is: avaya1234

To use this API:

1. Find your subdomain from your Infinity portal URL (as shown above)
2. Get your Bearer token using the ADMIN_API_CONSUMER client credential (see Authentication below)
3. In the API explorer on the right:
   • Click on {customerId} in the URL field and replace it with your actual subdomain
   • Paste your Bearer token in the Credentials section
   • Fill out the request body with at minimum a unique queue name

Authentication

This endpoint requires a valid OAuth 2.0 Bearer token. To get started, contact Avaya Support to request a client_id and client_secret provisioned with the ADMIN_API_CONSUMER scope.

Once you have your credentials, generate an access token and include it in the Authorization: Bearer <token> header of each request.

Important Notes

• name is the only required field. All other fields are optional and can be updated later.
• Queue names must be unique within your organization. Submitting a duplicate name returns a 422 with the message name must be unique.
• The queueId returned in the response is the permanent identifier used in all subsequent API calls for this queue.

DOS Protection & Rate Limiting

• This endpoint implements DOS protection and rate limiting.

Security Implementation Guidelines

• Never expose your client_secret or Bearer token to client-side applications.
• Implement proper error handling — avoid surfacing internal error details to end users.