These docs are for v0.0.1. Click to read the latest docs for v1.0.62.

Search Journeys

This API requires the Agent role.

Searches for Customer Journeys using unique identifier(s) and optionally a time range can be provided. It is also possible to narrow the search down to a particular conversation and only return the parts of the Customer's Journey that contain it.

If found, the Customer's Journey will include a list of all the Engagements a Customer has had with the Contact Center, ordered by the “startDate” in descending order. It will also include all the currently associated Identifiers with the Customer’s Journey.

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