These docs are for v0.0.1. Click to read the latest docs for v1.0.61.

Search Journeys

This API requires the Agent role.

Searches for Customer Journeys using unique identifier(s) and optionally a time range can be provided. It is also possible to narrow the search down to a particular conversation and only return the parts of the Customer's Journey that contain it.

If found, the Customer's Journey will include a list of all the Engagements a Customer has had with the Contact Center, ordered by the “startDate” in descending order. It will also include all the currently associated Identifiers with the Customer’s Journey.

Language
Credentials
Bearer
JWT
URL