Create Queue

post

{protocol}://{server}{basePath}/v1beta/accounts/{accountId}/queues

Creates a queue.

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Path Params

accountId

string

required

length between 6 and 6

^[a-zA-Z]{6}$

The unique 6 character internal id that represents the customer account

Body Params

A Queue is used to identify a pool of contact center agents for which Customer engagements can be matched and routed.

name

string

required

length between 3 and 50

The name of the queue. Name must be unique per account.

description

string

length between 3 and 256

A brief description of the intent of the queue.

timetableId

string

length between 36 and 36

^[0-9a-fA-F]{8}\-[0-9a-fA-F]{4}\-[0-9a-fA-F]{4}\-[0-9a-fA-F]{4}\-[0-9a-fA-F]{12}$

The unique 36 character id of the timetable applied to this queue.

afterContactWork

boolean

Defaults to false

True indicates that an agent will undertake additional work after a contact (Engagement) on this queue ends.

Headers

string

enum

Defaults to application/json

Generated from available response content types

Allowed:

Responses

Language

URL

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Response

Choose an example:

application/json

application/problem+json

201Created

400Bad Request

401Unauthorized.

403Forbidden.

409Conflict

500Internal Server Error