Discussions
Using Virtual Agents in AXP
I have created a Dialogflow CX Agent (in Google) and added it as a Virtual Agent in AXP
Widget API logout & voiceinteraction to service
In our widget we want to build a logout button so the user can logout with one click. We can use the finishwork method from the Widget API but is there also a logout method we can use? Then the user is really logged out and not still connected.
Transcript API
Is there an API I can use to get the transcript for AXP Digital Interaction?
Request Metrics returns lower case attributes when passed mixed case
In postman when I do a GET https://na.api.avayacloud.com/api/queue-metrics/v1/accounts/CRIZWE/queues/d9300609-414d-4825-992e-58bd0c4b1438/channels/Voice/metrics?attributes=Location.Boston,Service.Customer%20Support,Language.English
Analytics Realtime API Documentation
is there anymore documentation available for the Analytics Realtime API? The subscription description is mostly focused on the AGENT_ENGAGEMENTS and I’m missing information regarding the setup of websocket for Analytics.
Journey Retrieve Error 404 Not Found
I just added a Journey Retrieve task to my working flow, connected to the Start task, and it's giving me a 404... why doesn't my engagement have a customer journey record?
AGENT_ENGAGEMENT Events
I've successfully created an Websocket application that connects and receives Agent Events (Family:AGENT_ENGAGEMENT, events:ALL)
I get all the agent state changes and interaction events from the Websocket. I noticed that when and agent ends an Interaction and goes into ACW I receive AfterContactWorkActivated as expected. However, when agent goes to Ready again,I don't get an Event for that? (From ACW to Ready). If agent then goes to Not ready I get the Not Ready event. Shouldn't an event be sent when the agent goes from ACW to Ready?
Agent States
I wonder if it's in the roadmap to be able to pull agent states for Queue or Attributeset?
WidgetAPI instantiation issues in Avaya Cloud Workspaces
Hi,
Set Queue via REST API
I have wrote a REST API that can query a Queue based off of entered account number or phone number of a caller.