Discussions
Request Metrics returns lower case attributes when passed mixed case
In postman when I do a GET https://na.api.avayacloud.com/api/queue-metrics/v1/accounts/CRIZWE/queues/d9300609-414d-4825-992e-58bd0c4b1438/channels/Voice/metrics?attributes=Location.Boston,Service.Customer%20Support,Language.English
Analytics Realtime API Documentation
is there anymore documentation available for the Analytics Realtime API? The subscription description is mostly focused on the AGENT_ENGAGEMENTS and I’m missing information regarding the setup of websocket for Analytics.
Journey Retrieve Error 404 Not Found
I just added a Journey Retrieve task to my working flow, connected to the Start task, and it's giving me a 404... why doesn't my engagement have a customer journey record?
AGENT_ENGAGEMENT Events
I've successfully created an Websocket application that connects and receives Agent Events (Family:AGENT_ENGAGEMENT, events:ALL)
I get all the agent state changes and interaction events from the Websocket. I noticed that when and agent ends an Interaction and goes into ACW I receive AfterContactWorkActivated as expected. However, when agent goes to Ready again,I don't get an Event for that? (From ACW to Ready). If agent then goes to Not ready I get the Not Ready event. Shouldn't an event be sent when the agent goes from ACW to Ready?
Agent States
I wonder if it's in the roadmap to be able to pull agent states for Queue or Attributeset?
WidgetAPI instantiation issues in Avaya Cloud Workspaces
Hi,
Set Queue via REST API
I have wrote a REST API that can query a Queue based off of entered account number or phone number of a caller.
Information - AXP Widget Library
Hello,
Adjusting style Neo CCS in widget
We are building our first widget for AXP Workspaces. In our company the standard is Vue JS for websites. So our widget is build in Vue JS 3 with Vite. We want to use the Neo CSS in the widget for the same look and feel.
Capturing workflow comments in an API
I have a webchat wworkflow that asks the following questions