Discussions

I've successfully created an Websocket application that connects and receives Agent Events (Family:AGENT_ENGAGEMENT, events:ALL)
I get all the agent state changes and interaction events from the Websocket. I noticed that when and agent ends an Interaction and goes into ACW I receive AfterContactWorkActivated as expected. However, when agent goes to Ready again,I don't get an Event for that? (From ACW to Ready). If agent then goes to Not ready I get the Not Ready event. Shouldn't an event be sent when the agent goes from ACW to Ready?

I wonder if it's in the roadmap to be able to pull agent states for Queue or Attributeset?

Hi,

I have wrote a REST API that can query a Queue based off of entered account number or phone number of a caller.

We are building our first widget for AXP Workspaces. In our company the standard is Vue JS for websites. So our widget is build in Vue JS 3 with Vite. We want to use the Neo CSS in the widget for the same look and feel.

I have a webchat wworkflow that asks the following questions

I'm trying to validate the callback mechanism in a self-service flow. The issue is that the Offer Callback? task always takes the No path.

I am trying to track the participants via a workspaces widget, and I am subscribing to the onParticipantsAdded event, but I am not getting any data in the payload element of the event message and the event message comes in at times that no participant has been added or removed.