Best Practices for Real-Time Event Streaming with Avaya Experience Platform APIs

last month by Beyoncé

Hi everyone,
I've been exploring the Avaya Experience Platform and I’m particularly interested in building real-time event streaming workflows that integrate external data sources (e.g., CRM events, webhooks) with Avaya’s event pipeline.

What I’m trying to solve is how to efficiently ingest, normalize, and process real-time events without performance degradation, and what patterns you’ve found most effective with Avaya’s API surface. Has anyone implemented:

real-time ingestion using the PolyTrack Streaming APIs + webhook adapters?

message buffering or retry logic for intermittent connectivity?

best ways to monitor/alert on event lag or SLA thresholds?

I’d love to hear examples or patterns that worked well for you, including how you structure error handling, throughput scaling, and observability in production. Thanks in advance