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We built an MCP server for Avaya call recordings - feedback welcome

yesterday by Gideon Ebose

Full disclosure: I'm the co-founder of Rulebase, so I'm biased here.


We shipped an MCP server that reads Avaya call records post-conversation. You upload recordings in reviewed batches via a REST API, we transcribe them, and any MCP client (Claude Code, Cursor, Claude Desktop) can read them - QA scoring against your own scorecard, complaint identification, vulnerability signals, and audit trails you can explain months later. It's built to work with older Avaya estates too, not just cloud.


We also open-sourced 150 agent skills for CX ops (QA, complaints, churn signal, forecasting, coaching). MIT licensed, vendor-neutral: https://github.com/rulebase-co/rulebase-skills


Details: https://www.rulebase.co/mcp/avaya


Question for folks here: for those running older Avaya estates, is batch recording upload via REST the right interface, or would you want something closer to real-time? Happy to answer anything on the schema or tradeoffs.