Discussions

Hello Avaya Experience Platform community,

I’m currently exploring how to build an omnichannel contact center using Avaya Experience Platform and would like to start a discussion around some core technical topics:

Using AXP APIs to manage voice, chat, and digital interactions

Implementing webhooks/events for real-time contact center updates

Best practices for authentication and token management when integrating external systems

Common use cases such as CRM integration and backend workflow automation

I’d appreciate any insights, documentation, or real-world experiences from developers who have worked with these features in production.

Thanks in advance, and looking Retro Bowl 26 forward to the discussion!