Discussions

Hello Avaya Experience Platform Developers community,

I'm researching how to implement an omnichannel contact center on Avaya Experience Platform and would like to discuss some core technical aspects:

How to use AXP APIs to manage multi-channel interactions (voice, chat, messaging)

Experience in implementing webhooks/events to handle real-time events from the contact center

Best practices for authentication and token management when integrating with external systems

Practical use cases when connecting AXP with CRM or backend services

I would greatly appreciate any shared Crazy Cattle 3D experiences, documentation, or implementation examples from other developers in the community.

Thank you everyone!