Discussions

Hi everyone,

I’m currently working on a project where I need to integrate custom webhooks into my Avaya Cloud setup in order to trigger specific workflows based on certain actions or events (e.g., when a new support ticket is created or when a customer reaches a certain status in our CRM).

I understand that Avaya Cloud has built-in automation features, but I’m looking for guidance on how to use custom webhooks to communicate with external systems and trigger workflows beyond what’s available in the native automation options.

Specifically, I’m looking to achieve the following:

How can I create a webhook within the Avaya Cloud environment?

What is the best way to ensure these webhooks communicate securely with external systems?

Are there any limitations or best practices I should be aware of when setting this up?

Is it possible to dynamically map data from Avaya Cloud (like call data, golf hit ticket info, etc.) into the webhook payload?

If anyone has experience with webhook integrations in Avaya Cloud, I would greatly appreciate any tips or steps to help me get started. Thanks in advance for your support!

Looking forward to hearing your insights!