Discussions

We are trying to configure immediate callback in AxP and are not able to get it to work. The only documentation I can find is:

https://documentation.avaya.com/bundle/ExperiencePlatformApplicationCenterAdministrationVideos/page/Administering_Callback.html
https://documentation.avaya.com/bundle/ExperiencePlatform_Solution_Description_10/page/Immediate_Callback_Customer_First.html

The video makes a reference to emergency calling and I don't understand why.

I used to have access to the following related references, but I can't get to these pages anymore:

https://documentation.avaya.com/bundle/ExperiencePlatform_Workflows_10/page/Workflows_for_Immediate_Callback___Customer_First.html

https://documentation.avaya.com/bundle/ExperiencePlatform_Workflows_10/page/Immediate_Callback_Customer_First.html

https://documentation.avaya.com/bundle/ExperiencePlatform_Workflows_10/page/Checklist_for_configuring_Immediate_callback_customer_first_.html

Is there a sample Orchestration Designer flow that we can use to test this feature?