added
New APIs (October 17, 2022)
almost 2 years ago by ReadMe API
🌟 New & Improved
Analytics Historical API
- Added the new Report AgentLoginLogout to the Analytics Historical API.
- This report represents historical data at Agent level for each agent login/logout.
- It can now be seen in the List of Report Names.
Built-in Chat (Chat SDK)
- Initial release of the Built-in Chat (Chat SDK) is now available.
- The Chat SDK which allows your client application to access the built-in chat capabilities.
- This is a direct client side integration where your client application will be interacting with Avaya OneCloud CCaaS Digital by embedding the provided Chat SDK.
- The Chat SDK Introduction section explains the steps required to achieve this integration in detail.