Discussions
Send Async Message Response
Hi guys,
Please check the documentation of the Send Async Message Response, it says that the response includes a engagementId, and in fact I'm testing and never response with the engagementId. Is this the right way that should work?
<https://developers.avayacloud.com/avaya-experience-platform/reference/senddigitalasyncmessage>
Best Regards.
Posted by Uriel Mansilla about 2 months ago
Realtime API - Websocket sends close
Since the last couple of days our websockets for realtime API keeps getting disconnected all the time. We recieve a close message from the server between 20-250 seconds after the websocket has been authorized. Sending ping messages to the websockets doesn't return any pong message just an empty repsonse. Anything that has changed lately?
Posted by Rasmus 2 months ago
Sending Markdown-Formatted Messages in Workspaces Chat
Hello, how can I send a customized message with text formatting in MARKDOWN? The message sends correctly, but in the workspaces chat, it appears exactly as it was sent, without any formatting.
{
"channelId": "Messaging",
"channelProviderId": "##############################",
"businessAccountName": "#############################",
"customerIdentifiers": {
"emailAddresses": [
"[email protected]"
],
"phoneNumbers": [
"+91 20 4101 8003"
]
},
"body": {
"elementType": "text",
"elementText": {
"text": "**negrita**",
"textFormat": "MARKDOWN"
}
},
"senderName": "John Doe",
"providerSenderId": "####################",
"providerDialogId": "#######################",
"providerMessageId": "##########################",
"customData": {
"sentiment": "neutral"
},
"engagementParameters": {
"phoneNumber": #######################"
}
}
Posted by Gabriel Gonzalez 3 months ago
Save Transcript API
Hi I am calling the following API ( <https://developers.avayacloud.com/avaya-experience-platform/reference/savetranscript> ) trying to save a transcript.
The URL I am sending the request to is: <https://experience.api.avayacloud.com/api/digital/transcript/command/v1/accounts/MY_ACCOUNT_ID/engagements/33281129-d2a1-472d-984e-871d9e89a86f/dialogs/20373f90-d3fd-40b5-9ef4-cd16e2791657/transcripts> where MY_ACCOUNT_ID is replaced with the actual account id. At first I was getting a 400 bad request error due to a typo I made, I am now getting a 403 Forbidden error response:
{
type: '<https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling#forbidden'>,
title: 'Request Not Allowed.',
status: 403,
detail: 'Request Not Allowed',
instance: '/api/digital/transcript/command/v1/accounts/MY_ACCOUNT_ID/engagements/33281129-d2a1-472d-984e-871d9e89a86f/dialogs/20373f90-d3fd-40b5-9ef4-cd16e2791657/transcripts'
}
I know I am authenticating properly.....any idea on what could be the issue here?
<br />
Thanks!
Posted by Andrew Serensits 3 months ago
Insteraction card dus not support HTML formating when send in body ?
we are using the custom messasing API for some e-mail intergration.
```Text curl
{"businessAccountAddress":"Example01","emailFrom":"[email protected]","emailSubject":"Example mail","emailTo":" [email protected],"queue":"TEST0"}
channelId:Messaging
channelIdentifier:Messaging
channelProviderId:********************
orchestrationFlow: Test01
```
```
```
when we send the Body in HTML format, the AXP Workspaces interactions cards after on the top left of the screen below the channel icons shows>
Sender: [[email protected]](mailto:[email protected])<html><head>< meta **********************>
Priority 5
IF we don't send the body in HTML format we will get the following
Sender: [[email protected]](mailto:[email protected])
Subject: example e-mail
Priority 5
Posted by Madhava 3 months ago
Overview API families and functions included
Do we have a simple overview that explains,
- which API families do we have (e.g. Admin, Digital, Chat, Analytics, ...) in general with a short description
- which functions, methods, objects, events etc. are included per family
e.g. list <object>, add <object>, update <object> etc.
Posted by 🚓Markus Moetzinger 3 months ago
Analytics Realtime API Documentation
Hello,
<br />
Is there any documentation for creating a subscription for realtime monitoring? in the documentation it doesn't mention any example, details about "family": "ANALYTICS".
Posted by Wagner França 3 months ago
Customer browser disconnect functions
What will happen to messaging chat if the customer closed the chat via the Browser? What disconnect event message will be sent to AXP to disconnect the chat?
Posted by Michael Abalayan 3 months ago
AXP-C compatibility
Hi I am looking at the following AXP API ( <https://developers.avayacloud.com/avaya-experience-platform/reference/getmetricsrequestpriorityattributesoptional> )
I am just wondering if this API also works for AXP C for webchat? Thanks!
Posted by Andrew Serensits 3 months ago
Omni SDK - Calling FORBIDDEN
I'm testing the sample calling app Android and JS, but I'm getting 403 FORBIDDEN response at the "endpoints" request.
POST
<https://na.cc.avayacloud.com/uc3-connector/v1/webrtc-integrations/MyIntegrationID/endpoints>
RESPONSE:
{
"type": "<https://developers.avayacloud.com/onecloud-ccaas/docs/error-handling">,
"title": "FORBIDDEN",
"status": 403,
"detail": "WebRTC Voice is disabled"
}
The WebRTC option is checked on my integration, what could be wrong?
Posted by Alberto Martinez 4 months ago